FAQs

Questions about the product

Q: What tiles do you use?
A: We use regular tiles from the Lowe’s store. Specifically ceramic, tumble marble, and rialto, but we can use any tile that is requested by the customer.

Q: Are the tiles hand painted?
A: No they are not. We use a sublimation process to create the images on each tile which results in them lasting longer and looking shaper and clearer

Q: How durable is the tile on a back splash, and how long does it last in water, and in sunlight (outdoors)?
A: All our products have been carefully tested to hold its color and shine for hot pan, backsplash, and bath for more than three years. It works fine without additional coating. You could also use it outside, but not direct sunlight.

Q: Can these tiles be used outdoors?
A: No, outdoor levels of UV rays will damage the tiles over time.

Q: what is the difference between tumble marble, ceramic tile, and rialto tile?
A: Tumble marble looks like damaged and aged tile, ceramic tile is a very clean looking tile like the once commonly found in bathrooms, and rialto is ceramic tile that looks like tumble marble.

Q: What is the difference in durability between ceramic tiles, tumble marble and rialto tile?
A: There is very little difference in durability on each tile but experts say that ceramic is the least durable, followed by tumble marble, with rialto being the strongest.

Q: How durable are the murals if they are installed on the floor?
A: The tiles themselves will hold up but the images will get worn off over time from being walked on. The time depends on how often they are walked over.

Q: Do you make frames/boarders and accent tiles?
A: Yes, we can print any color or pattern onto the tile of your chose.

Q: Do you send out sample tiles?
A: If requested we will send out one tile form the ordered mural. S&H, and the cost of the tile are required. Once you are satisfied then we will send out the rest of the mural minus the cost of the tile that we have already sent out.

Q: Is it possible for me to see the quality of the tiles before ordering?
A: Yes. You are welcome to order a sample tile from any of our murals. The cost of a sample tile, including s/h, is as follows:

Q: If we want to cut the tile will it ruin the surface and coating?
A: No, our murals can be cut in the same way that any other tile can. The coating and surface will not be harmed in any way.

Types of tiles and sizes

We can order any tile that the customer wants, but this will increase the order time. This is the standard selection of tiles that we have in stock.

Questions about images and image quality

Q: How large can you make the image?
A: That depends on the quality of the image, if it is 300dpi then we can make it as big as you like any lower and the larger you go the image will get blurry.

Q: How close will the image on the tile mach the image on the print/computer screen?
A: The colors run as the original image, but you should realize that the colors on the tile can almost never mach the on screen picture. Everyone has different settings on their screen and printed colors can never exactly match your on-screen colors. The best solution is to order one tile and if you’re satisfied with the color and quality we will send you the rest.

Questions about images and image quality

Q: How large can you make the image?
A: That depends on the quality of the image, if it is 300dpi then we can make it as big as you like any lower and the larger you go the image will get blurry.

Q: How close will the image on the tile mach the image on the print/computer screen?
A: The colors run as the original image, but you should realize that the colors on the tile can almost never mach the on screen picture. Everyone has different settings on their screen and printed colors can never exactly match your on-screen colors. The best solution is to order one tile and if you’re satisfied with the color and quality we will send you the rest.

About installation

You can install it as a regular marble tile. Ask your tile master for advice.

When installing, a non-abrasive, sand less grout should be used. Tiles should be cleaned with a gentle, non-abrasive, bleach-free cleaner — a soft cloth and soapy water are fine. Tiles may scratch if a sharp object is applied to them.

Do not forget to count space between tiles for grout. You could seal the tiles prior to grouting with water-based or silicon-impregnated sealant, TileLab Surface sealant available in Home Depot. Also you could seal the tiles with Water-Based Polycrylic Protective Finish from Lowe’s store to prevent scratches but tiles works fine even without additional coating.

Custom orders questions

Q: Can we send out our own image for you to make into a mural, and what format is it best to send it in?
A: Yes, you have to send us physical picture or we could buy it for you. We will return it with your order. Digital images are also acceptable. The file must be in “TIF” format with extremely high-resolution. As high as you can (No less 300 dpi)

Q: Can you change/customize an image for me (exp. Photoshop name or change color)?
A: Generally yes, but this depends on the kind of modification that is needed if it’s a simple adding a name or changing color then we will do it for free. But if the work requires a bit of time then there is a $10 customization fee. This price can go up depending on the kind of work that needs to be done with the image and is determined on a individual bases

Q: Can we send you our own tiles to make the mural on?
A: Yes you can. We ask only that the tile is light in color so that the hue of the image will not be affected. Also we ask that you send us 2 or 3 more tiles then is needed for the mural so that we can run test on to insure that you get the best looking mural possible.

Maintaining your mural

Q: How do I clean the mural?
A: You can clean your mural with soap and water, Windex or Formula 409. DO NOT USE bleaches or abrasives, as they can harm your mural.

If you get grease on your mural use full-strength dish soap (the liquid that you use for hand-washing of dishes, NOT detergent intended for your dishwasher). Squirt it directly on the tile then wash it off with water and a soft cloth.

Payment

Q: What is the best way to pay for my mural?
A: We accept paypal and all major credit cards though paypal.

Shipping & packaging Information

Q: How long will it take for my mural to be ready?
A: Usually about 5 days after the payment has been received, but that time can increase if the order is large or the mural itself is large or requires other work to be done to it.

Q: How will the mural be shipped and how long will it take?
A: We take great care in our packaging so that your mural does not break. Depending on the size of the mural you may receive it in multiple boxes. Each tile is separated by a film so that the image does not get damaged in the shipping process.

Q: What if the tile brakes during shipping?
A: If some tiles broken during the shipping we will replace the damaged parts free of charge.

Return policy

Our policy is: If you are not satisfied you can return your item within 5 days for a full refund (minus S&H charges for returning and 25% of mural price if it is a custom mural). The item must be unused